IPES H.A.T. – Head Assistance Tool
Smart Helmet for Remote Technical Support
The supply of complex machines and systems requires not only accurate installation and commissioning but also a reliable, fast, and sustainable after-sales technical support service. However, dealing with malfunctions remotely, especially in international and multilingual contexts, poses significant challenges.
Common issues include:
- Inability to resolve problems over the phone;
- Costly machine downtime;
- Language barriers and miscommunication between operator and support technician;
- Safety risks caused by the use of handheld phones during operations;
- Poor or unreliable connectivity in remote areas.
The IPES Solution: A Smart Technical Assistance Helmet
To address these challenges, IPES has developed an innovative smart helmet designed to enable hands-free, real-time remote support, even in the most complex or remote environments.
The operator on site is guided step-by-step by remote experts via a secure audio-video connection, all while keeping full focus on the task at hand.
Main Components of the IPES H.A.T.:
- High-definition camera for real-time video transmission;
- Integrated microphone and headset for two-way communication;
- Embedded microcomputer for data processing and system control;
- Rechargeable battery with standard charging and long-life autonomy;
- Real-time multilingual translator to break language barriers;
- Auxiliary lighting for poorly lit work areas;
- Interfaces for additional sensors (thermal, gas, proximity, etc.).
Advanced Connectivity Options
The system is designed to operate even in challenging connectivity conditions, supporting:
- Standard Wi-Fi networks;
- Smartphone tethering (mobile hotspot);
- Satellite communication module (e.g., Inmarsat) for global coverage.
Simple and Efficient Operation
- The operator sends a support request via email, SMS, phone call, or satellite link.
- Once authorized, they simply power on the helmet and wait for voice instructions.
- The support center establishes a secure connection and begins guiding the operator using live data.
- After the support session, the operator turns off the helmet and recharges it like any regular device.
Key Benefits
- Hands-free operation during technical support sessions;
- Real-time expert assistance, even in remote locations;
- Multilingual voice translation, eliminating the need for a human interpreter;
- Significantly reduced machine downtime;
- Increased safety and situational awareness on the job.
Expandable and Augmented Reality Ready
The H.A.T.’s embedded microcomputer allows for modular sensor integration, enabling advanced technical augmented reality capabilities such as:
- Thermal sensors (for overheating or insulation issues);
- Proximity alarms (to prevent collisions or access risks);
- Geiger counters (for radiation exposure);
- Hazardous gas detectors;
- And other custom sensors upon request.
Training and Integration
The IPES H.A.T. does not replace initial training but enhances it, providing continuous support during installation, maintenance, audits, and technical interventions.
It is the ideal tool for remote commissioning, diagnostics, inspections, and troubleshooting.
